Data deletion instructions

1. Submit a deletion request

Send your request from the email address tied to your account so we can verify ownership. You can reach us in either of these ways:

• Use the contact form.
• Include "Data Deletion" in the subject so we can route it quickly.

2. What we delete

Once verified, we remove or anonymize the data linked to your account, including:

• Profile information and account settings.
• Course progress, lesson responses, and diagnostics.
• Support conversations tied to your account.
• Device sync data stored in our databases.

3. What we may retain

We may keep limited records when required by law or for legitimate business purposes, such as:

• Payment and tax records needed for financial compliance.
• Security logs used to protect against fraud or abuse.
• Backups that expire on a rolling schedule before permanent removal.

4. Verification and timeline

We respond to deletion requests within 1-2 business days and typically complete deletion within 30 days after verification.

5. Need help?

If you have questions about the process, use the contact form and we will walk you through it.